Cancellation, Return, Refund and Misuse Policy

A. Order Cancellation

1. Orders can be cancelled before dispatch.
2. Once dispatched, cancellation may not be possible.

B. Returns Policy

Eligibility:

1. Products are eligible for return within 7 days from the date of delivery.
2. The return window applies only to orders delivered under Standard Delivery.
3. Try & Buy (T&B) orders are NOT eligible for return, as the customer receives a doorstep trial before confirming purchase.

Qualification Requirements for a return:

1. The product must be in completely unused condition.
2. All original brand tags, labels, hygiene stickers, lock tags, and packaging must be intact and attached.
3. The item must not show any signs of wear or usage or stains, damage, odor, or alterations.

Warehouse Quality Check

1. After pickup, the product undergoes a final QC at the warehouse.
2. Refunds will be processed only after the item passes the warehouse QC.
3. Your return may be rejected if:
   • The product is found used.
   • Tags or labels are missing.
   • Damage or stains are detected.
   • Product fails warehouse QC.
4. It is expressly clarified that the final determination regarding the acceptance or rejection of the return shall rest solely and exclusively with STYLO60, and no assurance or representation is made by us in this regard.

C. Refund Policy

Refund Processing: Refunds will be initiated within:

1. 0 - 24 working hours after the returned item passes warehouse QC.
2. Refund Timeline: Once processed, refunds may take 0 - 24 working hours to reflect in your bank/wallet, depending on the payment provider.
3. Refund Mode:
   • Prepaid orders → refunded to original payment method.
   • COD orders → Bank account details mentioned by the buyer or STYLO60 wallet on discretion of customer.
   • All products are brand-sourced and undergo quality checks before dispatch.
   • Minor color differences due to lighting or screen displays will not be considered defects.
4. Approved refunds will be processed to the original payment method within 0–24 hours.
5. Orders not eligible for cancellation:
   • Orders already packed or dispatched.
   • “Try & Buy” orders once the delivery partner has picked them up.
   • Exclusive discounted or promotional items where cancellation terms are specifically mentioned.
6. For any queries related to cancellations of refunds. Please reach out to In-App provided customer service options or reach out to support@stylo60.com

D. Delivery Delays & Logistics Policy

Delivery timelines may vary due to weather conditions, rider availability, high order volume.

E. Non-Refundable Items

Innerwear, accessories, exclusive promo, and clearance items may be non-refundable.

F. Disputes

All disputes will be handled under Indonesian law.

G. Misuse and abuse policy

1. STYLO60 reserves the right to restrict or block accounts involved in:
   • Excessive or fraudulent returns
   • Abuse of Try & Buy service
   • Misuse of offers or wallet credits
   • Harassment or abusive behavior toward support staff or delivery partners.

H. Inventory & Availability Disclaimer

1. Product availability is based on real-time inventory updates.
2. Orders may be auto cancelled if an item goes out of stock at the time of processing

I. Cart Notification

You understand that, in the event selected products in your cart is out of the inventory, STYLO60 provides you an option in your cart to select the product of another seller, you understand that price of the product by another seller may differ.

J. Multiple Sellers

You understand that products of a particular style may be sold on the Platform by multiple sellers and the product price on the listing page of the Platform may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the Platform for a specific style, you will have access to the price offered by all sellers on the Platform for the relevant style.

K. Refund Bank Account Information

1. For the purpose of processing refunds, PT Stylo Technologies Jaya Indo Global (“Company”) may request certain banking information from Users, limited to the bank account number and account holder name (“Refund Account Information”).
2. Refund Account Information:
   • Is not required for general access to or use of the Stylo60 Platform.
   • Will be requested only when a User initiates a return and/or refund request.
   • Will be collected solely for refund settlement purposes, particularly for refunds processed via bank transfer.
3. Submission of Refund Account Information is voluntary. However, failure to provide such information may result in delays or the inability to process refunds via bank transfer.
4. The Company shall not use Refund Account Information for any purpose other than refund processing, except where required by applicable laws and regulations.

L. Financial Data Governance and Regulatory Compliance

1. The Company does not operate as a bank, payment service provider, or electronic money issuer, and does not store customer funds, balances, or payment instruments.
2. Any bank account information collected for refund purposes:
   • Is used solely as a destination account for refund transfers.
   • Is not linked to any stored value, wallet, or balance system.
   • Does not grant the Company access, control, or authority over Users’ bank accounts.
3. The Company implements internal controls and procedures consistent with:
   • Risk management principles for electronic systems,
   • Consumer data protection obligations, and
   • Information security governance standards commonly required by financial institutions and regulators in Indonesia.
4. Access to financial personal data is:
   • Restricted to authorized personnel only.
   • Logged and monitored for audit and security purposes.
   • Subject to internal confidentiality and data-handling obligations.
5. In the event of a personal data breach affecting financial information, the Company shall notify affected Users and relevant authorities in accordance with UU PDP and applicable regulations.

M. Refund Method and Regulatory Position

1. The Company does not:
   • Hold customer funds on behalf of Users.
   • Provide payment, remittance, or wallet services.
   • Require Users to maintain any balance or stored value within the Platform.
2. Refunds are processed only after:
   • Verification of return eligibility.
   • Confirmation of refund amount.
   • Submission of valid Refund Account Information by the User.