TERMS AND CONDITIONS OF USE

Last updated: 23-February-2026

Welcome To Stylo!

CRITICAL LEGAL NOTICE - READ CAREFULLY

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between PT Stylo Technologies Jaya Indo Global ("STYLO", "we", "us", "our", "Company") and any person or entity accessing or using the STYLO Platform ("User", "you", "your").

BY ACCESSING, DOWNLOADING, INSTALLING, REGISTERING FOR, OR USING THE STYLO PLATFORM IN ANY MANNER, YOU IRREVOCABLY ACKNOWLEDGE, REPRESENT, AND AGREE THAT:

• You have read, understood, and agree to be legally bound by these Terms in their entirety
• You have the legal capacity and authority to enter into this binding Agreement
• You accept all risks, limitations of liability, disclaimers, and waivers set forth herein
• Your use of the Platform constitutes your electronic signature under Indonesian law, including Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE)
• You waive any claim that you did not read, understand, or agree to these Terms

IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST IMMEDIATELY:

• Cease all use of the Platform
• Uninstall all STYLO applications from your devices
• Do not create or use any Account
• Do not access the Platform through any means

CONTINUED USE AFTER DISAGREEMENT CONSTITUTES BREACH OF CONTRACT AND MAY RESULT IN IMMEDIATE ACCOUNT TERMINATION AND LEGAL ACTION.

1. Definition

• Account means the personal account created by a User upon registration in the STYLO system, containing all user data, transaction history, order records, payment information, delivery addresses, preferences, and account balance or credits. One (1) User may have only one (1) Account unless expressly authorized by STYLO in writing. Accounts are non-transferable.
• Affiliate or “Stylo Group” means PT Stylo Technologies Jaya Indo Global and any entity that directly or indirectly controls, is controlled by, or is under common control with PT Stylo Technologies Jaya Indo Global, including parent companies, subsidiaries, sister companies, and related corporations. “Control” means ownership of more than 50% of voting rights or the power to direct management and policies.
• Application or “App” means the STYLO mobile application software available for download through Apple App Store (iOS) and Google Play Store (Android), including all updates, patches, new versions, and modifications thereto.
• Agreement means these Terms and Conditions together with all incorporated policies, including but not limited to the Privacy Policy, Refund Policy, Delivery Policy, Cookie Policy, Community Guidelines, and any supplementary terms or special conditions applicable to specific features, services, or promotions, all as may be amended from time to time..
• Business Day means any day other than Saturday, Sunday, or a national public holiday in the Republic of Indonesia as officially declared by the Government.
• Buyer or Customer means any registered User who purchases or attempts to purchase Goods through the Platform, whether the purchase is completed, pending, or cancelled.
• Consignment Model means the business arrangement whereby STYLO holds Goods on consignment from brand owners and third-party suppliers, with title and ownership remaining with such brand owners/suppliers until delivery to and acceptance by the User.
• Content means all text, graphics, images, photographs, videos, audio, data, information, software, trademarks, logos, and other material displayed on or accessible through the Platform, whether created by STYLO, Users, brand owners, or third parties.
• Delivery or Goods Delivery means the physical transfer of Goods from STYLO (or a STYLO Rider acting on STYLO’s behalf) to the User at the designated delivery address, and shall be deemed complete when the Goods are handed directly to the User, left at the delivery address in accordance with the applicable unattended delivery provisions, delivered to an authorized recipient, or when photo evidence of delivery has been obtained by the STYLO Rider.
• Delivery Address means the physical location specified by User for delivery of Goods, which may be residential, commercial, or other premises. Delivery Address must be within STYLO's service coverage area and must be accurate and accessible.
• Goods means any tangible products, merchandise, or items listed for sale on the Platform, including but not limited to food and beverages, household items, personal care products, and other consumer goods. Goods must be capable of physical delivery and must comply with Indonesian law.
• Goods Delivery Service Fee is a shipping fee for purchasing Goods through the STYLO Application, as described at the check-out time of the order.
• Service Fee is the cost of using shopping services in the Application for the purpose of maintaining the system and improving service quality.
• Payment Method is a method available to Users in carrying out money transaction activities, including but not limited to virtual accounts and other payment method options as listed in Part I. Payment Methods, of these Terms and Conditions.
• Delivery of Goods is the delivery of Goods by Driver STYLO (“STYLO Rider”), which is the result of a sale and purchase transaction made through the STYLO Application.
• Instant Delivery means the express delivery service with estimated delivery time of 30 (thirty) minutes to 2 (two) hours after payment verification, available 24 hours per day, 7 days per week, subject to service availability and operational constraints. Instant Delivery timeframes are estimates only and not guaranteed.
• Scheduled Delivery is an option for Goods Delivery in the STYLO Application through the STYLO Scheduled Delivery feature, where the Buyer can choose the estimated delivery time for the order as needed.
• Users means any natural person or legal entity that accesses or uses the Platform in any manner, whether as registered account holder, buyer, visitor, or otherwise. For legal entities, “User” includes the entity and all persons acting on its behalf.
• Intellectual Property means all intellectual property rights of any kind, whether registered or unregistered, including but not limited to patents, patent applications and patentable inventions; trademarks, service marks, trade names, logos and trade dress; copyrights and copyrightable works; trade secrets and confidential business information; domain names and internet identifiers; database rights and sui generis rights; moral rights and rights of publicity; know-how, processes and methodologies; and any other proprietary rights.
• Order means a User's request to purchase specified Goods through the Platform, constituting an offer to purchase subject to STYLO's acceptance. An Order becomes a binding purchase obligation only upon STYLO's acceptance as evidenced by order confirmation and payment verification.
• Platform means, collectively, the STYLO mobile application (iOS and Android), the STYLO website at stylo.com, and all subdomains, all related services, features, content, and technologies, all interfaces, APIs, and integrations, all current and future versions, updates, and developments thereof, and any other channel through which STYLO services are accessed.
• PT STYLO Technologies Jaya Indo Global is a limited liability company domiciled in Indonesia and having its address at Plaza Simatupang Lt. 6 Unit 3, Jl. TB Simatupang KAV.IS Nomor 01, Kelurahan Pondok Pinang, Kecamatan Kebayoran Lama, Kota Administrasi Jakarta Selatan, Provinsi DKI Jakarta, Kode Pos 12310, which carries out retail trading business activities through the media and web portal STYLO.com Hereinafter referred to as “STYLO”.
• Platform means STYLO's limited visual inspection process conducted to verify basic order accuracy and screen for obviously damaged, expired, or hazardous items, as more fully described in Section 3.4. QC does not constitute certification, warranty, or guarantee.
• Quality Control is an activity carried out by STYLO to ensure the eligibility of the Goods before the sale, purchase of Goods, and/or Delivery of Goods.
• Service Fee means the fee charged by STYLO for use of the Platform, calculated as a percentage of order value or fixed amount as displayed at checkout, used for system maintenance, technology development, and service quality improvements. Service Fee is non-refundable except for complete order cancellation by STYLO.
• Official Account is a joint account provided by STYLO to process buying and selling transactions on the STYLO Application or any Official Account of these Terms and Conditions.
• Terms and Conditions is an agreement between STYLO and Users that contains a set of rules governing the rights, obligations, and responsibilities of STYLO and Users, as well as procedures for using the STYLO service system.

2. Terms and Conditions

The Platform is owned, operated, and controlled by:

STYLO is part of the Stylo Group of Companies, which may include parent companies, subsidiaries, affiliated entities, and related corporations (collectively, “Stylo Group” or “Affiliates”).

These Terms bind only PT Stylo Technologies Jaya Indo Global. Other Stylo Group entities are not parties to this Agreement unless expressly stated otherwise. However:

STYLO reserves the absolute and unilateral right to modify, amend, update, supplement, or replace these Terms at any time, in whole or in part, without prior notice, for any reason or no reason, including but not limited to:

• Changes in law or regulation
• Business model changes
• Risk mitigation requirements
• Operational improvements
• Correction of errors or ambiguities

AMENDMENT PROCEDURE:

• Updated Terms will be posted on the Platform with new effective date
• Continued use after posting constitutes acceptance of amended Terms
• STYLO may (but is not obligated to) notify users via email or in-app notification
• User's sole remedy for disagreement is immediate cessation of Platform use

IMPORTANT: User has NO right to reject amendments while continuing use. Amendment acceptance is a condition of continued access.

These Terms, together with all incorporated policies and supplementary terms referenced herein, constitute the ENTIRE AGREEMENT between User and STYLO, and supersede all prior or contemporaneous agreements, understandings, representations, or communications, whether written or oral, relating to the subject matter hereof.

No representation, promise, inducement, or statement of intention not expressly set forth in this written Agreement shall be binding on STYLO or affect the interpretation of these Terms.

If there is any conflict between these Terms and any incorporated policy or supplementary term, the provision most protective of STYLO's interests shall prevail unless expressly stated otherwise.

3. Mechanism of Acceptance

You acknowledge and agree that ANY of the following actions constitutes your express, informed, and legally binding acceptance of these Terms in their entirety:

• Downloading or installing the STYLO application on any device
• Creating an Account or registering on the Platform
• Accessing any part of the Platform, whether as a registered user or visitor
• Browsing products, viewing content, or using any Platform feature
• Placing an order, making a purchase, or attempting to transact
• Providing any personal information to STYLO
• Clicking “I Agree,” “Accept,” “Sign Up,” “Continue,” “Proceed to Checkout,” or any similar button, checkbox, or interface element
• Connecting to the Platform through third-party services (social media login, payment gateways)
• Participating in promotions, surveys, or marketing activities
• Contacting customer support or submitting any communication to STYLO
• Continuing to use the Platform after being notified of any amendment to these Terms

Each instance of use constitutes a separate, renewed acceptance of the then-current version of these Terms.

Electronic Signature Under Indonesian Law
Under Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE) as amended by Law No. 19 of 2016 and Law No. 1 of 2024, and Law No. 27 of 2022 on Personal Data Protection (UU PDP), electronic signatures have the same legal validity as handwritten signatures.

You expressly acknowledge and agree that:

• Your use of the Platform constitutes your electronic signature, creating a binding contract under UU ITE Articles 5 and 11
• Electronic records and signatures are admissible as evidence under UU ITE Article 5
• This Agreement is a valid and enforceable electronic contract (Kontrak Elektronik)
• You waive any right to claim this Agreement is unenforceable due to its electronic nature
• You consent to electronic communications, transactions, and record-keeping
• STYLO's electronic records shall be deemed authentic and conclusive evidence of the terms you accepted

Mandatory Prerequisites and Representations
By accepting these Terms, you make the following binding representations and warranties to STYLO:

• Legal Capacity: You are at least 18 years old and have full legal capacity under Indonesian law to enter into binding contracts. If you are entering into this Agreement on behalf of a legal entity, you have the authority to bind that entity.
• Informed Consent: You have read these Terms in their entirety in a language you understand, have had adequate opportunity to review them, and fully comprehend your rights, obligations, and the limitations herein.
• Voluntary Agreement: You are entering into this Agreement voluntarily, without coercion, duress, fraud, or undue influence.
• Independent Judgment: You have not relied on any representation, promise, inducement, or statement not expressly contained in this written Agreement.
• Compliance Intent: You agree to comply with all applicable laws regulations, and these Terms in your use of the Platform.
• No Prohibited Status: You are not legally prohibited from accessing the Platform (e.g., not located in sanctioned territory, not on prohibited user lists, not subject to prior account termination).
• Accuracy of Information: All information you provide to STYLO is true, accurate, current, and complete.
• Risk Acceptance: You understand and accept all risks associated with using the Platform, including technical, security, financial, and operational risks.
• Review of Amendments: You agree to regularly review these Terms for amendments and understand that continued use constitutes acceptance of all amendments.

If any representation or warranty in the section above is false, inaccurate, or misleading:

• This Agreement may be voidable at STYLO's sole option
• STYLO may immediately suspend or terminate your Account without notice
• All STYLO obligations to you are discharged and extinguished
• You remainfully liable for all obligations to STYLO
• STYLO may pursue all available legal and equitable remedies, including damages
• You forfeit any refunds, credits, or benefits in your Account

Acknowledgment of Understanding
BY USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE:

“I have read and understood these Terms and Conditions in their entirety. I understand my legal rights and obligations. I understand the limitations of liability and disclaimers. I understand that STYLO provides the Platform 'as is' with limited warranties. I understand I may lose money, data, or suffer other damages. I accept all risks. I agree to the arbitration and class action waiver. I understand this is a binding legal contract. I AGREE TO BE BOUND BY THESE TERMS.”

FAILURE TO READ OR UNDERSTAND THESE TERMS DOES NOT EXCUSE NON-COMPLIANCE OR LIABILITY.

4. Platform Role, Business Model, and Limitation of Merchant Liability

STYLO acts solely as a marketplace platform facilitating transactions between users and third-party brands under a consignment model, STYLO operates exclusively as a technology platform and marketplace intermediary. STYLO is NOT:

• A retailer, wholesaler, or merchant of the Goods
• A manufacturer, importer, or distributor of products
• A seller, vendor, or direct supplier
• A merchant of record for tax or regulatory purposes
• A party to the sale contract between the User and the brand owner

STYLO's role is strictly limited to:

• Providing technological infrastructure for e-commerce transactions
• Facilitating connections between buyers and third-party brand owners/suppliers
• Offering payment processing coordination through licensed third parties
• Arranging logistics and delivery services
• Providing customer interface and user experience
• Operating under a consignment model where STYLO holds inventory on behalf of brand owners

Under the consignment arrangement:

• Title and Ownership: Brand owners retain legal title and ownership of Goods until the moment of delivery to and acceptance by the User. STYLO never takes title or ownership of Goods at any point in the transaction chain.
• Principal-Agent Relationship: To the extent STYLO has any relationship with brand owners, it is as agent or consignee only, NOT as principal or owner. STYLO acts on behalf of brand owners for limited purposes of display, storage, and delivery coordination.
• Limited Bailment: STYLO's possession of consignment Goods constitutes bailment for the sole purpose of storage and delivery. STYLO's duties as bailee are limited to reasonable care in storage and handling. STYLO is NOT an insurer of the Goods.
• No Warranty Authority: STYLO has NO authority to make, modify, or extend any warranties on behalf of brand owners. Any implied warranties of merchantability, fitness for purpose, or quality flow from brand owner/manufacturer to User, NOT from STYLO.

Allocation of Product Liability

• Product Defects: Liability for defective, unsafe, mislabeled, or non-conforming products rests exclusively with:
  • Manufacturers and producers
  • Brand owners and trademark holders
  • Importers and distributors (if applicable)
  • NOT with STYLO as platform operator
• Product Safety and Compliance: Responsibility for compliance with:
  • Indonesian product safety regulations
  • Labeling requirements (Bahasa Indonesia, ingredients, warnings)
  • BPOM registration (food, drugs, cosmetics)
  • SNI standards (Indonesian National Standards)
  • Import regulations and customs compliance
  • Halal certification (if applicable)
    
    

    rests with brand owners and manufacturers, NOT with STYLO.

• Product Liability Law Application: Under Law No. 8 of 1999 on Consumer Protection (UU Perlindungan Konsumen):
  • Article 19: Producer liability for product defects
  • Article 20: Producer liability without need to prove fault (strict liability)
  • Article 21: Importer liability equivalent to producer
    
    

    STYLO, as a marketplace platform, does NOT fall within “producer” (pelaku usaha produsen) or “seller” (penjual) definitions for strict liability purposes.

• Limitation of Platform Liability: To the maximum extent permitted under Indonesian law, STYLO's liability for product-related claims is LIMITED to:
  • STYLO's own acts of gross negligence or intentional misconduct
  • Defects introduced by STYLO's handling or storage (if proven)
  • NOT for inherent product defects, manufacturing defects, design defects, or failure to warn

5. User Eligibility

The Platform is intended solely for use by individuals who are at least 18 (eighteen) years of age. By accessing or using the Platform, you represent and warrant that you are 18 years of age or older, have reached the age of majority in your jurisdiction, are legally capable of entering into binding contracts, and are not subject to any legal disability, incapacity, or prohibition that would restrict or prevent you from entering into a valid and enforceable agreement.

If you are accessing the Platform on behalf of a legal entity (corporation, partnership, association, government entity, or other organization):

• If you are accessing or using the Platform on behalf of a legal entity, including but not limited to a corporation, partnership, association, governmental body, or other organization, you hereby represent and warrant that you possess full power and authority to bind such entity to this Agreement, that the entity is duly organized, validly existing, and in good standing under the laws of its jurisdiction of incorporation or establishment, that the entity has duly authorized your access to and use of the Platform, and that you are an officer, director, employee, or otherwise duly authorized agent acting within the scope of your authority.
• By accessing or using the Platform on behalf of such entity, both you in your personal capacity and the entity shall be bound by and liable under these Terms, and you acknowledge and agree that you and the entity shall be jointly and severally liable for all obligations, representations, warranties, and liabilities arising from such access or use; accordingly, STYLO reserves the right to pursue any claim or remedy against you individually, the entity, or both, and any dissolution, insolvency, bankruptcy, restructuring, or similar proceeding affecting the entity shall not relieve or discharge any liability incurred hereunder.
• The entity shall at all times ensure that its access to and use of the Platform is supported by proper corporate or organizational authorization, including any required board resolution or equivalent approval, documented authority for individuals accessing the Platform on its behalf, and compliance with its internal governance policies and procedures, and STYLO may, at its sole discretion, request reasonable evidence or verification of such authority at any time.

STYLO reserves the right to:

• STYLO reserves the right, at any time and in its sole discretion, to require Users to undergo identity verification procedures, including the submission of government-issued identification (such as a national identity card, passport, or driver’s license), proof of address (including utility bills or bank statements), selfie photographs or video-based verification, and any additional documentation or information deemed necessary to verify identity, assess risk, or ensure compliance with applicable laws and internal policies.
• STYLO may, directly or through duly appointed third-party service providers, conduct background checks, credit assessments, and other screening procedures, including checks against relevant government databases, sanctions lists, or watchlists, for the purposes of fraud prevention, risk management, regulatory compliance, and platform integrity, and such checks may be conducted at the time of Account registration, on a periodic basis, or whenever suspicious activity or other risk indicators arise.
• STYLO further reserves the right to monitor User behavior, activity, and transactions on the Platform for the purpose of detecting unusual or suspicious patterns indicative of fraud, abuse, money laundering, terrorist financing, automated bot usage, scraping activity, or other violations of these Terms or applicable laws, and to implement appropriate investigative or preventive measures in response thereto.
• Without prejudice to any other rights or remedies available, STYLO may reject, suspend, restrict, or terminate any Account that fails to satisfy verification requirements, is associated with a prohibited individual or category of user, contains false, inaccurate, incomplete, or misleading information, or for any other reason determined by STYLO in its sole and absolute discretion.

If you are ineligible under this Section and nevertheless access or use the Platform:

• You acknowledge and agree that such conduct may expose you to criminal liability under applicable laws and regulations, including but not limited to the provisions of the Undang-Undang Informasi dan Transaksi Elektronik (including Article 30 concerning unauthorized access to electronic systems and Article 35 concerning unlawful manipulation of electronic information or documents) as well as relevant provisions of the Kitab Undang-Undang Hukum Pidana relating to fraud, misrepresentation, or other criminal offenses, without prejudice to any other statutory or regulatory sanctions that may apply.
• In addition, this Agreement shall be voidable at the sole and absolute discretion of STYLO, and STYLO may elect to declare this Agreement null and void in whole or in part, without affecting any accrued rights or remedies; until such election is made, you shall remain fully bound by all obligations hereunder, and upon voidance, all rights, entitlements, credits, benefits, and privileges granted to you under the Platform shall be automatically forfeited without any obligation on STYLO to provide refunds, compensation, or restitution of any kind.
• You further agree that you shall be fully liable for any and all losses, damages, costs, and expenses suffered or incurred by STYLO arising out of or in connection with such unauthorized access or use, including but not limited to costs of verification, investigation, enforcement, and account closure, loss of revenue or profits resulting from fraudulent or abusive transactions, and all legal fees, court costs, and other expenses incurred in pursuing remedies, to the fullest extent permitted by applicable law.
• STYLO shall be entitled to immediately and permanently suspend or terminate your Account without prior notice, demand, or opportunity to cure, and such termination shall take effect upon STYLO’s determination of ineligibility or violation.
• Upon such termination, your data shall be handled in accordance with the applicable Privacy Policy and relevant legal requirements, and you hereby waive, to the maximum extent permitted by law, any right to demand restoration, recovery, or continued retention of data beyond what is required by applicable law.
• You further acknowledge and agree that no refunds, reimbursements, or restoration of any Account balances, credits, pending refunds, promotional incentives, or other benefits shall be provided, and all such amounts and benefits shall be deemed forfeited upon termination resulting from your ineligibility or breach.

6. Orders, Delivery & Quick Commerce Disclaimer

• Buyers may purchase and place orders for Goods through the STYLO Application using either the STYLO Instant Delivery or STYLO Scheduled Delivery options. All delivery timeframes displayed in the Application are estimates only and shall not constitute guaranteed or binding commitments, and delivery timing shall not be deemed a material term of any transaction.
• STYLO Instant Delivery is available within designated coverage areas across East, West, North, and South Jakarta. Buyers may select target delivery timeframes of (i) 30 to 30 minutes or (ii) 1 to 2 hours following payment verification. Such timeframes are indicative only and may vary due to traffic conditions, weather, high order volumes, rider availability, technical disruptions, force majeure events, or other operational factors beyond STYLO’s reasonable control. Any delay shall not constitute a breach nor entitle the Buyer to cancel the order or claim damages.
• Buyers may also place orders through the STYLO Scheduled Delivery tab within the Application for delivery within East, West, North, and South Jakarta coverage areas. Buyers may select a preferred delivery window from the available time ranges presented at checkout. All scheduled delivery windows are subject to operational feasibility and availability and do not constitute strict or guaranteed delivery commitments.
• Upon receipt and verification of payment by STYLO, the transaction shall become final, binding, and irrevocable. Buyers shall not be entitled to cancel the order, refuse delivery, request refunds (except strictly in accordance with the applicable refund policy), modify order details, or amend delivery instructions for any reason whatsoever.
• The delivery address and related delivery details shall be deemed final and irrevocably fixed upon payment verification. Buyers acknowledge and agree that no changes to the Goods Delivery address, recipient details, or delivery instructions shall be permitted thereafter. Buyers bear all risks arising from any incorrect, incomplete, inaccurate, or misleading information provided. STYLO shall have no obligation to rectify address errors and shall not be liable for any loss, failed delivery, or non-receipt resulting from address inaccuracies submitted by the Buyer.
• The Goods Delivery process under STYLO Instant Delivery and STYLO Scheduled Delivery shall be carried out in accordance with operational procedures and service availability as determined by STYLO from time to time. STYLO reserves the right to adjust delivery timing or procedures where reasonably necessary due to operational or external factors.
• Buyers selecting STYLO Instant Delivery may only utilize the Instant Delivery option and may not request conversion to another delivery type after order confirmation. Instant Delivery services are available daily from 00:00 WIB to 23:59 WIB, including national holidays, subject to operational availability. No fixed or guaranteed delivery deadline applies to Instant Delivery services, and Buyers may not request modifications to the selected Instant Delivery timeframe once confirmed.
• STYLO Scheduled Delivery shall be conducted in accordance with the service options displayed within the Application and remains subject to operational feasibility and availability. Scheduled Deliveries are generally conducted between 10:00 WIB and 23:59 WIB, from Monday through Sunday, excluding national holidays, unless otherwise stated in the Application.
• Buyers may not request changes to a Scheduled Delivery time to an earlier time than originally selected, nor may they modify the delivery address following payment verification. If the Buyer cannot be contacted at the time of delivery, STYLO shall be authorized to complete delivery at the designated address, including by leaving the Goods with a receptionist, front office personnel, internal security, mail room personnel, family members, household assistants, gatekeepers, or other reasonably available representatives at the location. STYLO may document such delivery through photographic evidence, which shall constitute conclusive proof of delivery completion. Upon such delivery, the Buyer irrevocably releases STYLO from any and all liability and responsibility in respect of the Goods, including but not limited to loss, theft, damage, tampering, spoilage, or non-receipt occurring after delivery completion.

7. Pricing, PPN & Taxation

• Pricing and Payment Obligations.
  All prices displayed on the STYLO Application are subject to change at any time without prior notice and do not constitute a binding offer until payment has been verified. STYLO does not guarantee price accuracy, availability at checkout, consistency across sessions, or the correction of technical or typographical errors. In the event of a manifest pricing error that would reasonably be recognized as erroneous, STYLO reserves the right to refuse, cancel, or void the affected order, including after payment, with the sole remedy being a refund of the amount actually paid. By placing an order, the Buyer agrees to pay the total amount displayed at checkout, including the Goods price, Goods Delivery Service Fee, Service Fee, applicable Value Added Tax (PPN/VAT) at the prevailing statutory rate, and any other applicable taxes or regulatory charges. Except where a full cancellation is initiated by STYLO, delivery and service fees are non-refundable, and in the case of partial cancellation, only the Goods price may be refunded, while all related fees are forfeited. STYLO does not provide price matching, retroactive discounts, post-purchase adjustments, or extensions of expired promotions, and the price paid at order confirmation shall be final and binding.
• Service Fee Adjustments.
  STYLO reserves the right, at its sole and absolute discretion, to modify, revise, or restructure any Service Fee, delivery fee, or related charge, including the calculation methodology thereof, at any time without prior notice. Continued access to or use of the Platform following such changes shall constitute the Buyer’s acceptance of the revised fees and charges.
• Taxes and Regulatory Compliance.
  All prices may be subject to Value Added Tax (PPN) and other applicable taxes as required under Indonesian law. The Buyer is solely responsible for understanding and fulfilling any tax obligations arising from transactions conducted through the Platform, including income tax implications, VAT registration requirements (if applicable), and reporting compliance. STYLO may issue electronic tax invoices (faktur pajak elektronik / e-Faktur) where required by applicable law, but does not provide tax advice and makes no representations or warranties regarding the Buyer’s individual tax position or compliance status.

8. Payments & Billing

• Permitted Payment Methods and Payment Processing Relationships. STYLO only accepts payment methods that are explicitly enabled in the Platform from time to time, and the use of unauthorized or unsupported payment methods is strictly prohibited. All payments are processed through licensed third-party payment gateway providers, including but not limited to Xendit and other authorized financial service providers. STYLO is not a payment service provider, payment intermediary, financial institution, or regulated payment entity, and does not provide payment processing services. STYLO only facilitates the technical connection between the Buyer and the designated payment gateway. All matters relating to payment authorization, settlement, processing, disputes, cancellations, and transaction security are governed by the terms and conditions of the relevant payment gateway or financial institution, and will form a direct relationship between the Buyer and such third party, not STYLO.
• Payment Authorization, Certainty, and Refund Restrictions. By submitting payment details, the Buyer irrevocably authorizes immediate billing for the full transaction amount, including fees, taxes, and applicable currency conversion fees. Successful payment confirmation will constitute a final and binding purchase. Except in cases of fraud directly attributable to STYLO, the Buyer may not request a refund, cancellation, or payment dispute through a bank, card issuer, or payment provider without first exhausting STYLO's internal complaint resolution procedures. Unauthorized or malicious refund requests will be considered a material breach of these Terms and may result in permanent account suspension, collection actions, and legal action for damages and related costs. STYLO reserves the right to suspend services, take collection actions, or report suspected fraudulent activity to the appropriate authorities in the event of a payment cancellation.
• Filed Payments, Disputes, and Payment Data Security. If payment is not successfully received within the specified time period, the order in question will be automatically canceled without STYLO being held liable, and the Buyer shall not be entitled to demand fulfillment of the order, extension of the payment deadline, price protection, or compensation in any form. Disputes related to stolen cards, unauthorized transactions, hacked accounts, or similar payment issues will be resolved directly between the Buyer and the payment gateway or financial institution concerned, and STYLO is not obligated to investigate, compensate, or bear responsibility for such matters. STYLO does not store credit or debit card numbers, CVV/CVC codes, PINs, bank account passwords, or other sensitive payment credentials. All such data is processed and managed by licensed payment gateway providers that comply with PCI-DSS, and STYLO is not responsible for the security of payment data managed by such third parties.

9. Apple App Store & Google Play

Apple and Google are not parties to these Terms and bear no responsibility for the Platform.

10. Data Protection & UU PDP Enforcement

• Incorporation of Privacy Policy. All collection, processing, storage, use, disclosure, and retention of personal data shall be governed by STYLO’s Privacy Policy, which is hereby incorporated by reference into and forms an integral and binding part of this Agreement. By accessing or using the Platform, the User acknowledges that they have read, understood, and agreed to be bound by the Privacy Policy.
• Consent to Data Processing. By using the Platform, the User provides explicit and informed consent in accordance with the Undang-Undang Perlindungan Data Pribadi for STYLO to collect, process, analyze, store, disclose, retain, and otherwise handle personal data as described in the Privacy Policy, including for the specified purposes therein, sharing with authorized third parties, retention in accordance with applicable schedules, and cross-border data transfers where operationally necessary and legally permissible.
• User Security Responsibilities. The User is solely and fully responsible for maintaining the confidentiality and security of their Account credentials, devices, authentication methods, and access mechanisms, including preventing unauthorized access, properly logging out from shared devices, and promptly notifying STYLO of any suspected or actual unauthorized use or security breach. STYLO shall not be liable for any loss, damage, or unauthorized activity arising from the User’s failure to safeguard their credentials or devices.
• No Absolute Security Guarantee. While STYLO implements reasonable administrative, technical, and organizational safeguards consistent with applicable law, no system can be guaranteed to be completely secure. STYLO does not warrant uninterrupted security, absolute prevention of data breaches, immunity from hacking attempts, or complete protection against cyber threats. The User acknowledges and accepts inherent cybersecurity risks associated with digital platforms, and STYLO shall not be liable for data breaches or security incidents except to the extent directly caused by STYLO’s proven gross negligence or willful misconduct.
• Termination for Data Misuse or Legal Violations. STYLO reserves the right to immediately suspend or permanently terminate any Account without prior notice in the event the User misuses personal data, violates applicable data protection laws, engages in identity theft, provides false or misleading information, attempts unauthorized system access, or otherwise commits any act that compromises data integrity or security. Termination on such grounds shall not entitle the User to any refund, compensation, or restoration of Account benefits.
• Government and Regulatory Disclosures. STYLO may disclose User data to competent governmental, regulatory, judicial, tax, or law enforcement authorities without prior notice or consent where required by applicable law, court order, regulatory directive, investigative request, or national security consideration. To the fullest extent permitted by law, the User waives any claim, objection, or cause of action against STYLO arising from lawful disclosures made in compliance with such legal obligations.

11. User Obligations & Prohibited Conduct

Users must not misuse the Platform, commit fraud, or violate laws.

• General User Obligations. The User shall access and use the Platform strictly in accordance with applicable laws and in good faith, provide accurate, complete, and current information at all times, maintain the confidentiality and security of Account credentials, promptly pay all amounts due, comply fully with these Terms, respect the rights of other users and third parties, and promptly report any known or suspected violations of these Terms or unlawful activities occurring on or through the Platform.
• Prohibited Conduct. The User shall not engage in any unlawful, fraudulent, abusive, or improper conduct, including but not limited to: (i) providing false identity, payment, or contact information; using stolen or unauthorized payment methods; engaging in chargeback abuse; creating multiple accounts for promotional manipulation; or exploiting referral or reward programs; (ii) sharing, transferring, selling, or permitting unauthorized use of an Account, or circumventing account restrictions; (iii) deploying bots, scrapers, automation tools, or unauthorized technical interference; attempting to access restricted systems; reverse engineering the Platform; introducing malicious code; or disrupting system integrity; (iv) copying, reproducing, scraping, modifying, or creating derivative works from Platform content; infringing intellectual property rights; or using STYLO trademarks without authorization; (v) accessing the Platform for competitive intelligence, operating competing services, soliciting brand owners or partners directly, recruiting STYLO personnel, or building competing commercial databases; (vi) engaging in harassment, defamation, unlawful, obscene, discriminatory, threatening, or privacy-violating conduct; or (vii) abusing ordering processes, including refusing delivery without lawful basis, falsely claiming non-delivery, exploiting refund mechanisms, placing orders without intent to pay, or providing inaccurate or fictitious delivery information.
• Consequences of Violations. Any violation of these Terms may result, at STYLO’s sole discretion and without prior notice, in immediate suspension or permanent termination of the Account, forfeiture of all credits, balances, rewards, and benefits, permanent prohibition from future Platform access, and the pursuit of civil remedies, damages, or injunctive relief. Where applicable, STYLO may refer matters to law enforcement authorities for criminal investigation or prosecution. No refunds, reimbursements, or compensation shall be granted in connection with termination resulting from User misconduct.
• Investigation and Enforcement Rights. STYLO reserves the right to investigate any suspected violation of these Terms, including by reviewing Account activity, monitoring transactions, analyzing technical logs, reviewing communications conducted through the Platform, engaging third-party forensic specialists, and cooperating with law enforcement or regulatory authorities. To the extent permitted by applicable law, the User consents to such investigations and waives any claims arising from reasonable enforcement actions undertaken in good faith.
• Reporting Obligations. The User shall promptly report any suspected fraud, abuse, security vulnerability, illegal content, or breach of these Terms encountered on the Platform. Failure to report known violations that materially affect Platform integrity may be deemed contributory misconduct and may subject the User to appropriate enforcement measures under these Terms.

12. Intellectual Property

All intellectual property belongs to STYLO or its licensors.

• Ownership of Intellectual Property . All intellectual property rights in and to the Platform are and shall remain the exclusive property of STYLO and/or its licensors. Such rights include, without limitation, all trademarks, logos, brand names, service marks, trade names, software, source code, object code, algorithms, system architecture, designs, layouts, user interfaces, text, graphics, images, videos, databases, compilations, trade secrets, confidential information, and know-how. No ownership rights are transferred to the User under these Terms.
• Limited License to User. STYLO grants the User a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform solely for lawful personal shopping purposes, including viewing product listings and placing legitimate purchase orders. This license does not permit, and the User shall not engage in, any commercial exploitation, reproduction, copying, modification, adaptation, translation, creation of derivative works, distribution, public display, reverse engineering, decompilation, data mining, scraping, extraction, or any other unauthorized use of the Platform or its intellectual property.
• User-Generated Content. Where a User submits reviews, photographs, comments, ratings, or other content to the Platform:
  • The User retains ownership of such content but hereby grants STYLO a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise exploit such content for any lawful purpose, including marketing and promotional activities, without compensation, attribution, or further consent.
  • The User represents and warrants that the content is original, does not infringe any third-party rights (including intellectual property, privacy, or publicity rights), does not contain unlawful or prohibited material, and that the User possesses all necessary rights and permissions to grant the foregoing license.STYLO reserves the right, but not the obligation, to review, remove, edit, or disable access to any User-generated content at any time, without prior notice and without liability.
• Intellectual Property Infringement Claims. Any party alleging that content on the Platform infringes their intellectual property rights must submit a written notice to the designated contact address provided by STYLO, including: identification of the allegedly infringed work, precise location of the allegedly infringing material, sufficient contact information, a good-faith statement of belief regarding the alleged infringement, and a statement made under penalty of perjury affirming the accuracy of the claim. Submission of knowingly false, misleading, or bad-faith infringement claims may result in immediate and permanent termination of the claimant’s Account and may expose the claimant to civil and/or criminal liability.
• Injunctive Relief. The User acknowledges and agrees that any violation of STYLO’s intellectual property rights may cause irreparable harm for which monetary damages alone would be insufficient. Accordingly, STYLO shall be entitled to seek immediate injunctive or equitable relief, without the necessity of posting bond or proving actual damages, in addition to any other remedies available under applicable law.

13. Limitation of Liability

STYLO shall not be liable for indirect, incidental, or consequential losses.

• Exclusion of Indirect and Consequential Damages. Under no circumstances shall STYLO be liable for any indirect, incidental, consequential, special, exemplary, punitive, or aggravated damages of any kind, including but not limited to loss of profits, revenue, business opportunities, savings, data, goodwill, reputation, or business interruption; emotional distress, pain and suffering; opportunity costs; or the cost of substitute goods or services, whether economic or non-economic in nature, even if foreseeable.
• Specific Circumstances of Non-Liability. Without limiting the foregoing, STYLO shall not be liable for any loss or damage arising from or related to Platform issues (including downtime, interruptions, errors, data loss or corruption, slow performance, device incompatibility, bugs, or technical malfunctions); delivery matters (including delays for any reason, loss, theft, or damage after dispatch or confirmed delivery, weather, traffic, or Force Majeure events); product-related issues (including defects, safety concerns, illness, allergic reactions, performance failures, or inaccuracies provided by third parties); acts or omissions of third parties (including payment gateways, brand owners, manufacturers, couriers, riders, regulators, government authorities, or utility providers); or any User conduct or negligence (including compromised Account security, incorrect delivery details, refusal of delivery, chargebacks, violations of these Terms, or fraudulent activity).
• Disclaimer of Warranties. The Platform and all related services are provided strictly on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. STYLO expressly disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, uninterrupted or error-free operation, security, absence of viruses or harmful components, and any warranties arising from course of dealing or usage of trade.
• Assumption of Risk. The User expressly acknowledges and agrees that use of the Platform is undertaken entirely at the User’s own risk. The User assumes full responsibility for all risks associated with Platform use, including financial losses, product quality concerns, delivery complications, data security risks, system unavailability, and third-party misconduct.
• Survival of Limitations. The exclusions and limitations of liability set forth herein shall apply notwithstanding any failure of essential purpose of any limited remedy and shall survive termination, suspension, or expiration of the User’s Account or these Terms.

14. Indemnity

Users agree to indemnify STYLO against claims arising from misuse.

• Indemnification Obligation. The User agrees to indemnify, defend, and hold harmless STYLO and its affiliates, directors, commissioners, officers, employees, agents, contractors, licensors, suppliers, service providers, and brand owners (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, losses, judgments, settlements, fines, penalties, costs, and expenses, including reasonable attorneys’ fees and court costs, arising out of or relating to the User’s conduct or use of the Platform.
• Scope of Covered Claims. This indemnification applies to all claims arising from or related to the User’s access to or misuse of the Platform, any violation of these Terms, negligence or misconduct, submission of false or misleading information, violation of applicable laws or third-party rights, User-generated content, payment disputes or fraud, products purchased or used by the User, deliveries made to the User’s designated address, Account activities, and any third-party claims asserted against the Indemnified Parties in connection with the User.
• Control of Defense. STYLO shall have the sole and exclusive right to control the defense and settlement of any claim subject to indemnification, including the selection of legal counsel, determination of litigation strategy, negotiation of settlements, and all tactical decisions. The User shall fully cooperate at the User’s own expense, shall not settle any matter without STYLO’s prior written consent, and shall promptly provide all requested information, documentation, and testimony. Failure to cooperate constitutes a material breach of these Terms and a waiver of any defenses the User may otherwise assert.
• Advancement of Costs. The User shall promptly advance and reimburse all defense costs and expenses incurred by STYLO on an ongoing basis, without waiting for final resolution or judgment. STYLO reserves the right to offset such amounts against any funds, credits, or balances associated with the User’s Account.
• Survival. The User’s indemnification obligations shall survive termination, suspension, expiration, or closure of the Account and shall remain enforceable indefinitely to the fullest extent permitted by law.
• No Limitation by Insurance. The User’s indemnification obligations are independent of and shall not be limited by any insurance coverage. The User remains personally liable for all indemnifiable amounts, regardless of the existence, adequacy, or availability of insurance coverage.

15. Termination

STYLO may suspend or terminate accounts for violations.

• Termination or Suspension by STYLO. STYLO reserves the absolute and unrestricted right to immediately suspend or terminate any User Account and access to the Platform at any time, for any reason or no reason, without prior notice, opportunity to cure, explanation, liability, or refund of any credits, balances, or fees. Grounds for termination may include, without limitation, violation of these Terms, suspected fraud or abuse, payment disputes or chargebacks, legal or regulatory risk, government order, business considerations, bad faith conduct, or prolonged account inactivity.
• Immediate Effects of Termination. Upon suspension or termination, all rights granted to the User shall cease immediately, Account access shall be revoked, all credits, rewards, balances, and benefits shall be permanently forfeited without compensation, pending orders may be canceled without refund, User data may be deleted or retained in accordance with applicable law, and the User may be permanently prohibited from re-registering or accessing the Platform.
• Survival of Obligations. Termination shall not relieve the User of any obligations accrued prior to termination. All provisions intended by their nature to survive—including payment obligations, indemnification duties, intellectual property restrictions, confidentiality obligations, limitation of liability provisions, dispute resolution clauses, and all representations and warranties shall survive indefinitely to the fullest extent permitted by law. Following termination, STYLO shall have no further obligations to the User except as expressly required by applicable law.
• Termination by User. The User may close the Account through available Platform settings; however, upon closure, all credits, balances, and rewards shall be forfeited without cash-out or refund, no fees shall be reimbursed, and all survival provisions shall remain binding. STYLO may impose restrictions on re-registration following voluntary closure.
• Reactivation Rights. STYLO may, at its sole discretion, refuse any request for Account reactivation, require additional identity verification or documentation, impose conditions for reinstatement, or charge reactivation fees where permitted by law. The User acknowledges that there is no inherent right to Account reinstatement.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Indonesia. Disputes shall be resolved in Jakarta Selatan.

• Mandatory Good-Faith Negotiation. Before initiating any formal legal proceeding, the parties shall engage in mandatory good-faith negotiations for a minimum period of thirty (30) days following written notice of dispute by either party. During this period, no arbitration or court action may be commenced, all settlement communications shall remain confidential, and any applicable statute of limitations shall be tolled to the extent permitted by law.
• Class Action and Representative Action Waiver. The User expressly agrees that all disputes shall be brought solely in an individual capacity and not as a plaintiff, claimant, or participant in any class, collective, consolidated, or representative proceeding. The User waives all rights to participate in or initiate class actions, class arbitrations, consolidated claims, or representative lawsuits. This waiver is material and essential to the arbitration agreement; if it is deemed unenforceable, the arbitration provision shall be null and void and disputes shall revert to the competent courts.
• Small Claims Exception. Notwithstanding the foregoing, either party may bring an individual claim before the competent Court under applicable small claims procedures, provided the amount in dispute is below Rp 50 million and the case qualifies and remains within the small claims framework.
• No Consolidation of Claims. Multiple claims brought by the same User may not be consolidated into a single proceeding without STYLO’s written consent. Each dispute shall be subject to separate arbitration proceedings and separate filing fees.
• Survival of Arbitration Agreement. The arbitration agreement and all related waivers shall survive termination, suspension, or expiration of the Account and remain enforceable indefinitely to the fullest extent permitted by law.
• GOVERNING LAW. These Terms shall be governed by and construed exclusively in accordance with the laws of the Republic of Indonesia, including but not limited to the Indonesian Civil Code (KUH Perdata), Law No. 8 of 1999 concerning Consumer Protection, Law No. 11 of 2008 as amended concerning Electronic Information and Transactions, Law No. 27 of 2022 concerning Personal Data Protection, and all other applicable Indonesian regulations. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded, as are any foreign conflict-of-law principles or non-Indonesian legal systems. Indonesian law shall apply regardless of the User’s domicile, residence, or place of access to the Platform.

17. Prevailing Language

In case of inconsistency, the Bahasa Indonesia version shall prevail.

18. Account, Password and Security

• The User hereby declares that the User is a person who is legally capable and authorized to enter into a valid and binding agreement under the laws of the Republic of Indonesia.
• STYLO does not charge any registration fees to Users for the creation of an Account.
• Users agree and are willing to provide accurate, complete, and up-to-date personal data and information, including but not limited to name, mobile phone number, residential address, email address, and any other information required for Account registration, verification, compliance, and operational purposes.
• The User agrees to register for an Account in order to access and conduct buying and selling transactions through the STYLO Application.
• A registered User has the right to act as a Buyer in accordance with these Terms and Conditions.
• After registering an Account, the User is required to complete Account verification through a verification code sent via WhatsApp, SMS, or other authentication methods determined by STYLO.
• STYLO shall verify the Account after the User completes the required verification process through the code sent via WhatsApp, SMS, or other designated authentication channel.
• The User understands and agrees that one (1) telephone number may only be used to register one (1) Account, unless expressly approved otherwise by STYLO in writing.
• STYLO reserves the right, without prior notice, to take any necessary action in response to suspected or actual violations of these Terms and Conditions and/or applicable laws, including suspension, restriction, or termination of the Account.
• The User has the right to change the registered mobile phone number in accordance with procedures determined by STYLO and must complete verification through a code sent via WhatsApp, SMS, or other authentication method. The User agrees that any engagement, obligation, or transaction occurring prior to such change shall remain valid and binding upon the User.
• The User is personally and solely responsible for maintaining the confidentiality and security of the Account and all credentials associated with it, including the use of a strong password, enabling two-factor authentication (if available), logging out from shared or public devices, preventing unauthorized access, actively monitoring Account activity, and reporting any suspicious activity or suspected security breach to STYLO within twenty-four (24) hours of discovery.
• will never request the User’s password, one-time password (OTP), verification code sent via WhatsApp or SMS, or any other confidential authentication credentials for any reason. Any person requesting such information is not acting on behalf of STYLO and shall be deemed a third-party scammer. The User is strictly prohibited from disclosing such credentials to any party, and STYLO shall bear no responsibility for any losses arising from such disclosure.
• The User hereby declares and agrees that STYLO shall not be liable for any loss, damage, claim, or problem arising from unauthorized access, misuse, or compromise of the Account caused by the User’s negligence or failure to maintain adequate security. Such negligence includes, but is not limited to, phishing scams, malware on the User’s device, password sharing, failure to log out from shared devices, social engineering attacks, accessing malicious links, lending the Account to third parties, approving access requests sent to the User’s device, or disclosing verification codes in any form. The User shall remain fully liable for all activities conducted through the Account unless and until STYLO receives formal written notice of a verified Account compromise, and all transactions or actions performed prior to such notice shall be deemed valid and authorized by the User.

19. Goods

• Goods Sold “As Is”; No STYLO Warranties. All Goods made available through the Platform are provided strictly on an “as is” and “as available” basis without any warranty, representation, or guarantee of any kind from STYLO. STYLO expressly disclaims all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, conformity to description, quality, condition, safety, compliance with standards, performance, results, suitability for use, and accuracy of images, specifications, or descriptions.
• Allocation of Product Liability. All liability relating to the manufacture, quality, safety, labeling, compliance, or defects of Goods rests exclusively with the relevant manufacturers, producers, brand owners, trademark holders, importers, or distributors. To the extent permitted by applicable law, STYLO acts solely as a platform operator and facilitator and does not assume the legal position of “producer” for strict liability purposes under applicable consumer protection laws. Any claim relating to defective or unsafe Goods shall be directed to the responsible brand or manufacturer.
• Product Information Disclaimer. All product descriptions, images, specifications, ingredients, and related information are provided by brand owners or third parties and are displayed for reference purposes only. STYLO does not guarantee their accuracy, completeness, or reliability. Actual Goods may differ due to screen variations, measurement tolerances, packaging updates, reformulations, origin changes, or specification adjustments. The User acknowledges that purchases are made based on the User’s independent judgment and not in reliance on any representation by STYLO, and the User waives claims arising solely from descriptive discrepancies.
• Food, Perishable, and Health-Related Products. For consumable, perishable, cosmetic, or health-related Goods, STYLO shall not be liable for foodborne illness, contamination, poisoning, allergic reactions, adverse health effects, taste, freshness, quality, spoilage, expiration, temperature maintenance after delivery, or regulatory compliance obligations of the manufacturer. The User must inspect such Goods immediately upon delivery (within one (1) hour), verify expiration dates, and store items properly. Failure to report any issue within one (1) hour of confirmed delivery constitutes acceptance of the Goods in satisfactory condition and a waiver of all related claims.
• Quality Control Disclaimer. Any quality control or inspection process conducted by STYLO is limited to a basic visual screening for obvious external damage or expiration and does not constitute testing, certification, guarantee, or warranty of product quality. Such process is a facilitative courtesy and does not create contractual liability or reliance rights. STYLO shall not be liable for any defect not detected during such limited inspection.
• Refund or Replacement; Discretionary Nature. Refunds or replacements may be offered solely at STYLO’s discretion and only where: (i) a claim is submitted within twenty-four (24) hours of delivery; (ii) adequate photographic or video evidence is provided; (iii) the defect is clearly attributable to delivery handling and not inherent to the product; and (iv) STYLO determines the claim valid in its sole judgment. Any decision made by STYLO shall be final and binding to the extent permitted by law. Where a partial refund is granted, delivery fees, service fees, and applied credits or promotions may be forfeited.
• No Automatic Refund Rights. The User has no automatic right to refund or cancellation for reasons including change of mind, price differences, dissatisfaction with taste or appearance, incorrect item selection by the User, duplicate orders, or buyer’s remorse. All sales are final unless STYLO elects otherwise at its sole discretion.
• Prohibited and Dangerous Goods. The Platform prohibits the listing or sale of illegal, counterfeit, stolen, or restricted Goods, including weapons, explosives, hazardous materials, illegal drugs, controlled substances, and regulated tobacco or vaping products where restricted by law. If a User attempts to order or engage with prohibited Goods, STYLO may cancel the order without refund, permanently terminate the Account, report the matter to competent authorities, and pursue legal remedies for damages.

20. Purchase Transactions

• Binding Contract at Checkout. By clicking “Place Order,” “Complete Purchase,” or any equivalent confirmation button, the User enters into an immediately binding and legally enforceable contract to purchase the selected Goods at the displayed price and terms. Such action constitutes final acceptance and creates a payment obligation; it is not a mere inquiry, reservation, or non-binding offer.
• User’s Pre-Purchase Responsibility. The User bears sole responsibility for reviewing and understanding all product information prior to purchase, including descriptions, ingredients, specifications, compatibility, intended use, quantity, pricing, delivery details, and payment method validity. The User must independently assess allergies, dietary restrictions, or other suitability concerns. STYLO shall not be liable for any loss arising from the User’s failure to read, verify, or understand product information before completing the purchase.
• Color and Visual Representation Disclaimer. Product colors and visual representations may differ from actual Goods due to screen calibration, lighting conditions, device display settings, image compression, resolution differences, or manufacturing batch variations. By completing a purchase, the User acknowledges and accepts that such variations may occur and agrees that color discrepancies shall not constitute valid grounds for refund or claim.
• Stock Availability and Order Adjustment. Displayed stock availability is indicative only and does not constitute a guarantee. STYLO reserves the right to cancel, partially fulfill, or substitute an order if Goods are unavailable. In case of stock-related cancellation, STYLO shall refund only the price of the unavailable Goods; delivery fees, service fees, and other charges may be non-refundable to the extent permitted by law. Substitution may be offered at STYLO’s discretion, subject to User acceptance.
• Payment Deadline and Automatic Cancellation. Full payment must be received within the deadline specified at checkout, which may vary depending on the payment method. Failure to complete payment within the stated timeframe shall result in automatic cancellation of the order without notice, compensation, price protection, or reinstatement rights.
• Payment Processing Risk Allocation. Any delay, failure, or issue in payment processing arising from the User’s bank, financial institution, payment gateway, insufficient funds, declined transaction, account restriction, inter-bank transfer delay, or non-business day processing shall be solely the User’s responsibility. If payment confirmation is not received before the expiration deadline, the order shall be automatically canceled regardless of the cause.
• Payment Information Security. The User shall not disclose payment details, verification data, or proof of payment to any party other than through official STYLO Platform channels. Any loss resulting from phishing, fraudulent communication, or voluntary disclosure of payment information to unauthorized third parties shall be borne exclusively by the User, and STYLO shall bear no liability.
• Valid Submission of Proof of Payment. Where proof of payment is required, the User must submit valid documentation exclusively through official Platform channels designated by STYLO. Proof of payment sent through unofficial WhatsApp numbers, non-official email addresses, social media messages, or third-party intermediaries shall not be recognized, and the order shall be automatically canceled upon expiration of the payment deadline without further obligation on the part of STYLO.

21. Price

• Non-Binding Displayed Prices. All prices displayed on the Platform are subject to change at any time without prior notice and shall not be deemed final or binding until full payment is successfully received and confirmed. STYLO reserves the right to modify prices prior to payment confirmation, correct pricing inaccuracies, adjust prices upon expiration of promotions, and revise pricing based on operational or market considerations.
• Obvious Pricing Errors. In the event of a manifest or obvious pricing error (including typographical or system errors resulting in materially incorrect pricing), STYLO reserves the right to refuse, cancel, or void the order, including after payment has been made, and shall provide a refund of the amount paid or offer the correct price at its discretion. The User shall have no right to compel STYLO to honor an erroneous price.
• Components of Total Payment. The total payable amount may include, without limitation: (i) the Goods price; (ii) Goods Delivery Service Fee; (iii) Service Fee; (iv) applicable value-added tax (PPN/VAT) at the prevailing statutory rate; and (v) any other applicable charges disclosed at checkout.
• Service Fee Modification Rights. STYLO reserves the unilateral right to determine, impose, modify, increase, or restructure the Service Fee at any time, without prior notice, and in any amount deemed appropriate. Continued use of the Platform constitutes acceptance of the revised fee structure. To the extent permitted by law, no User shall have vested or grandfathered rights to prior fee structures.
• VAT and Tax Treatment. Where applicable, Service Fees may include VAT in accordance with Indonesian tax regulations. STYLO may issue electronic tax documentation (e-Faktur) if required under applicable law. The User is responsible for understanding and complying with any personal tax obligations arising from transactions conducted through the Platform.
• Partial Cancellation and Fee Treatment. In the event of partial order cancellation, only the price of the unavailable or canceled Goods shall be refunded. Delivery fees, Service Fees, and other charges may remain non-refundable to the extent permitted by law, even if only part of the order is fulfilled.
• Full Order Cancellation by STYLO. If STYLO cancels an entire order due to unavailability, operational constraints, or other valid reasons, STYLO shall refund the full amount paid for such order. Such refund shall constitute the sole remedy available to the User, and no additional compensation, damages, credits, or goodwill gestures shall be owed.
• No Price Matching or Retroactive Adjustments. STYLO does not provide price matching with competitors, retroactive discounts, adjustments for post-purchase price changes, or reinstatement of expired promotions. The price confirmed at checkout and successfully paid shall be deemed final for that transaction.
• Currency and Rounding. All prices and payments are denominated in Indonesian Rupiah (IDR). Minor rounding adjustments to the nearest Rupiah may occur, and such differences shall not give rise to any refund, adjustment, or claim.

22. Promotions

• Promotional Discretion. All promotions, cashback, credits, vouchers, referral programs, and similar incentives are offered at STYLO’s sole discretion, subject to separate terms and conditions, availability, eligibility criteria, and intended recipients. Promotions may be modified, restricted, revoked, or withdrawn at any time without prior notice and do not create any vested or enforceable rights.
• One Account Per User. Each User is strictly limited to one (1) Account and one (1) promotional eligibility. The creation or use of multiple accounts for the purpose of obtaining additional promotional benefits, including through family members, affiliates, coordinated arrangements, or referral manipulation, is strictly prohibited. If STYLO detects multiple accounts linked to the same identity, device, payment method, or other identifiable indicators, STYLO may permanently ban all related accounts, forfeit all promotional benefits, cancel pending orders without refund to the extent permitted by law, and pursue legal action where applicable.
• Automated and Technical Abuse. The use of bots, scripts, automation tools, rapid account creation techniques, system exploitation, or unauthorized distribution of promotional codes is strictly prohibited. Any attempt to gain unauthorized access or manipulate the Platform’s systems may result in immediate permanent account termination and may constitute a violation of applicable laws, including but not limited to provisions under Indonesian electronic information and transaction regulations (UU ITE).
• Clawback and Reversal Rights. STYLO reserves the unilateral right, without prior notice, to reverse or reclaim any promotional benefits improperly obtained, including cashback, credits, points, vouchers, or discounts. STYLO may deduct such amounts from the User’s account balance, cancel pending benefits, void issued vouchers, or charge back applied discounts. If the account balance becomes negative as a result of such reversal, the User shall be liable for the outstanding amount and must settle the balance within seven (7) days of notice, failing which collection measures may be initiated.
• Transaction Reversal and Goods Recovery. In cases of promotional abuse or fraud, STYLO may reverse completed transactions, suspend fulfillment, demand return of delivered Goods, charge the User for Goods not returned, and report suspected criminal conduct to the appropriate authorities where necessary.
• Binding Promotional Terms. Each promotion is governed by its own specific terms, including but not limited to minimum purchase requirements, eligible items, validity periods, usage limitations, and targeted user segments. Participation constitutes full acceptance of those terms. Any violation may result in forfeiture of benefits, transaction reversal, and/or account termination.
• No Cash Value and Expiry. Promotional benefits, including points, credits, cashback, or vouchers, have no cash value, are non-transferable, non-withdrawable, non-exchangeable for cash, and may not be sold or assigned. Such benefits are subject to expiration in accordance with applicable promotional terms. Upon account suspension or termination, all unused promotional benefits shall be automatically forfeited without compensation.
• Modification or Cancellation of Promotions. STYLO reserves the right to modify promotional terms during a campaign, change redemption requirements, limit quantities, or cancel promotions at any time without notice. Users shall have no right to demand enforcement of prior promotional terms once amended or withdrawn.
• Fraud Investigation and Account Freezing. If promotional abuse or irregular activity is suspected, STYLO may freeze the User’s account, withhold deliveries, request supporting documentation, and temporarily reverse transactions pending investigation. Investigations may take up to ninety (90) days. During such period, the User shall not be entitled to compensation or claims arising from account suspension or transaction holds.

23. Payment Methods

• Accepted Payment Methods. STYLO may accept various payment methods, including virtual accounts (VA), bank transfers, debit or credit cards, QRIS, and cash on delivery (COD), where available. STYLO reserves the right, at its sole discretion, to add, remove, restrict, or disable any payment method at any time, including for specific Users, without prior notice.
• Credit Card and Payment Authorization Restrictions. Users are prohibited from using payment instruments that are unauthorized, unlawfully obtained, issued outside permitted jurisdictions, or belonging to third parties without valid authorization. Any suspected misuse, including use of stolen cards or fraudulent payment credentials, may result in immediate permanent account termination, reporting to relevant authorities, and civil claims for recovery of losses.
• Failed or Incomplete Payment. If payment fails for any reason, including insufficient funds, declined authorization, technical error, or payment timeout, the order shall be automatically canceled without further obligation on the part of STYLO. The User shall have no right to demand order reservation, price locking, deadline extension, substitution of payment method after expiration, or compensation arising from such cancellation.
• Chargeback Restrictions and Remedies. The User agrees not to initiate a chargeback, payment dispute, or reversal through any bank or payment provider except in cases of proven fraud directly attributable to STYLO. Initiating an unjustified chargeback constitutes a material breach of these Terms. In such cases, STYLO may permanently terminate the User’s account, forfeit any account balances or benefits, blacklist the User from future use, pursue recovery of losses including administrative and legal costs, and report suspected fraud to relevant databases or authorities. The User must first exhaust STYLO’s internal complaint and dispute resolution procedures before initiating any external payment dispute.
• Payment Reversal by Bank or Gateway. If a payment is reversed, clawed back, or invalidated by a bank or payment gateway due to fraud claims, unauthorized use, account closure, or similar circumstances, STYLO may immediately suspend or terminate the User’s account, demand return of delivered Goods within a specified timeframe, charge the User the outstanding amount owed, and pursue legal or collection remedies. The User shall remain liable for all resulting losses, including reasonable legal fees.
• Cash on Delivery (COD) Terms. For COD transactions, payment must be made in full at the time of delivery. Partial payments are not permitted. Delivery personnel may refuse high-denomination notes or suspicious payment methods at their discretion. If the User fails to make full payment upon delivery, the Goods shall not be handed over and the order shall be canceled. Repeated COD refusals or orders placed without genuine intent to pay may result in permanent restriction or suspension of COD privileges.
• Payment Data and Third-Party Processing. Payment credentials are processed and stored by licensed third-party payment service providers, not by STYLO. To the extent permitted by law, STYLO shall not be liable for data breaches, unauthorized transactions, hacking incidents, or payment fraud occurring within the systems of such third-party providers. The User’s payment data protection relationship is governed primarily by the applicable payment gateway’s terms and policies.

24. Delivery of Goods

• Delivery by STYLO Riders. Delivery may be performed by STYLO riders, whether employees, contractors, or third-party logistics partners. To the extent permitted by law, STYLO shall not be liable for rider-related incidents, including accidents, personal misconduct, route decisions, or delays occurring during delivery.
• Completion of Delivery. Delivery shall be deemed complete upon the earliest of the following: (i) Goods are handed directly to the User; (ii) Goods are handed to an authorized recipient at the delivery location (including family members, staff, security personnel, or neighbors); (iii) Goods are left at the designated delivery address in accordance with unattended delivery procedures and supported by photo evidence; or (iv) the User refuses to accept delivery. In cases of refusal, the User may remain liable for applicable charges.
• Transfer of Risk. All risk of loss, damage, theft, or deterioration of Goods transfers to the User immediately upon completion of delivery. After such point, STYLO bears no responsibility for any loss or damage. The User must inspect the Goods promptly upon receipt.
• 24-Hour Liability Limitation for Unattended Delivery. Where Goods are delivered under unattended protocols due to the User’s unavailability, STYLO shall be released from all liability twenty-four (24) hours after the recorded delivery timestamp. This limitation includes, without limitation, loss due to theft, spoilage, environmental exposure, third-party interference, or non-receipt claims raised after such period.
• Proof of Delivery. Photo documentation taken by the delivery rider at the delivery location, showing the Goods at the correct address with identifiable surroundings and timestamp, shall constitute strong evidence of delivery. Such documentation may be relied upon by STYLO in resolving delivery disputes.
• Non-Refundable Delivery Fee. Once a delivery rider has been dispatched, the Delivery Fee shall be non-refundable, regardless of User absence, refusal, incorrect address provided by the User, change of mind, or delay attributable to the User.
• Cash on Delivery (COD) Refusal. For COD orders, failure or refusal to make full payment at the time of delivery shall result in cancellation of the order and forfeiture of applicable Delivery and Service Fees to the extent permitted by law. Repeated COD refusals may result in temporary or permanent restriction of COD privileges.
• User Availability During Delivery. The User is responsible for remaining reachable during the stated delivery window using the contact details provided. If the User is unreachable, provides incorrect contact information, ignores communications, or declines receipt, STYLO may proceed with unattended delivery protocols or cancel the order, and the User shall bear the resulting consequences.
• Reporting Delivery Issues. Any claim regarding lost, damaged, incorrect, or tampered Goods must be submitted within twenty-four (24) hours from the recorded delivery time and must include the order number, clear photographic or video evidence, and a detailed description of the issue. Failure to provide timely notice and adequate supporting evidence may result in rejection of the claim.
• Consequences of Late Payment Affecting Delivery. If delivery delays arise from late or incomplete payment by the User, the User assumes all associated risks and consequences, including potential spoilage of perishable Goods, price changes, missed delivery windows, or stock unavailability. STYLO shall not be liable for losses arising from such delays.

25. Trademark, Copyright and Restriction

• Exclusive Ownership. All intellectual property rights in and to the Platform, including but not limited to software, source code, databases, text, graphics, product listings, images, videos, trademarks, logos, designs, and overall layout, are and shall remain the exclusive property of STYLO and/or its licensors. Nothing in these Terms grants the User any ownership interest. The User is granted only a limited, revocable, non-transferable right to access and use the Platform strictly in accordance with these Terms.
• Prohibited Acts. The User shall not, without prior written consent from STYLO: copy, reproduce, republish, distribute, transmit, publicly display, commercially exploit, scrape, extract, download, or otherwise use any Platform content; capture screenshots for commercial purposes; download product images or videos; create derivative works; use STYLO trademarks or logos; reverse engineer or attempt to access source code; or build competing databases or services using Platform data. Any violation may result in immediate account termination, injunctive relief, and claims for damages to the fullest extent permitted by law.
• User-Generated Content License. By submitting reviews, comments, photos, videos, or other content to the Platform, the User grants STYLO a perpetual, worldwide, royalty-free, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from such content for any lawful purpose, including marketing and promotional activities, without compensation or attribution. This license survives account suspension or termination. The User represents and warrants that the submitted content is original or properly licensed, does not infringe any third-party rights, does not contain unlawful material, and that the User possesses all necessary rights and permissions to grant the foregoing license.
• Intellectual Property Infringement Claims. Claims of intellectual property infringement must be submitted to the designated legal contact provided by STYLO and must include: identification of the allegedly infringed work; identification of the allegedly infringing material and its location on the Platform; the claimant’s contact information; a good-faith statement of belief that the use is unauthorized; and a statement made under penalty of perjury that the information provided is accurate and that the claimant is authorized to act. Submission of knowingly false or misleading claims may result in account termination and potential legal liability.

26. Limitation of Liability

• Absolute Monetary Cap. To the fullest extent permitted by law, STYLO’s total cumulative liability arising out of or in connection with the Platform, Goods, or these Terms shall not exceed the lesser of the total amount paid by the User to STYLO within the thirty (30) days preceding the event giving rise to the claim. This limitation applies regardless of the number of claims, incidents, affected Users, legal theories invoked (whether contract, tort, negligence, strict liability, statutory, or otherwise), or whether STYLO was advised of the possibility of such damages.
• Exclusion of Indirect and Consequential Damages. Under no circumstances shall STYLO be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, contracts, anticipated savings, goodwill, reputation, data, or business interruption, even if foreseeable.
• Exclusion of Personal, Health, and Economic Losses. To the extent permitted by law, STYLO shall not be liable for emotional distress, pain and suffering, illness, allergic reactions, food-related issues, property damage beyond the value of the Goods purchased, or any broader economic losses arising from use of the Platform or Goods.
• Platform Availability Disclaimer. The Platform is provided on an “as is” and “as available” basis without warranties of uninterrupted access or error-free operation. STYLO shall not be liable for downtime, system outages, maintenance, bugs, glitches, inaccuracies, third-party service disruptions, or force majeure events.
• Download and Technology Risks. Any download or use of digital content from the Platform is undertaken at the User’s own risk. STYLO shall not be liable for viruses, malware, corrupted files, device damage, compatibility issues, or data loss arising from such use.
• Third-Party Liability Shield. STYLO shall not be responsible for acts or omissions of third parties, including payment gateways, manufacturers, suppliers, logistics partners, riders, governmental authorities, or other service providers involved in transactions conducted through the Platform.
• Assumption of Risk by User. The User expressly acknowledges and assumes all risks associated with product selection and use, delivery handling, payment processing, platform availability, data accuracy, and third-party conduct, except to the extent liability cannot be excluded under applicable law.
• Claim Limitation Period and Aggregate Cap. Any claim must be submitted within thirty (30) days from the date the cause of action arises, failing which it shall be permanently barred to the extent permitted by law. In the event multiple Users assert claims arising from the same incident.

27. Others

• Service Availability Estimate. Any uptime target, including references to “95% availability” or estimated operating hours, constitutes a non-binding estimate only and does not create any guarantee, warranty, or service level commitment. STYLO shall have no liability for failure to meet such targets.
• Maintenance Rights. STYLO may conduct scheduled or unscheduled maintenance at any time, with or without notice, which may result in temporary unavailability of the Platform. No compensation, refund, or liability shall arise from such downtime.
• Force Majeure. STYLO shall not be liable for any delay, failure, or interruption caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, floods, traffic disruptions, public demonstrations, governmental actions, lockdowns, war, terrorism, civil unrest, power outages, internet failures, cyberattacks, or failures of third-party suppliers and partners.
• Severability and Reformation. If any provision of these Terms is held invalid or unenforceable, such provision shall be reformed to the maximum extent permissible under applicable law to reflect its original intent as closely as possible. If reformation is not possible, the provision shall be severed, and the remaining provisions shall remain in full force and effect.
• Release of User-to-User Disputes. In the event of any dispute between Users, each User releases STYLO and its affiliates, directors, officers, employees, and agents from all claims, demands, and liabilities (whether known or unknown) arising out of or relating to such dispute.
• Indemnification. The User agrees to indemnify, defend, and hold harmless STYLO and its affiliates, directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and reasonable legal fees arising out of or related to the User’s violation of these Terms, misuse of the Platform, or violation of applicable laws.
• Governing Law. These Terms shall be governed exclusively by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict-of-law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and any foreign legal framework is expressly excluded.
• Amendment Rights. STYLO reserves the right to amend, modify, or update these Terms at any time. Continued access to or use of the Platform following such amendment constitutes acceptance of the revised Terms.
• Entire Agreement. These Terms constitute the entire agreement between STYLO and the User concerning use of the Platform and supersede all prior or contemporaneous communications, understandings, or representations, whether oral or written.
• Cumulative Remedies. All rights and remedies available to STYLO under these Terms or applicable law are cumulative and may be exercised concurrently or separately without waiving any other rights.
• Interpretation. Headings are for convenience only and shall not affect interpretation. These Terms shall not be construed against either party by reason of authorship.
• Waiver. No waiver of any provision shall be effective unless made in writing and signed by an authorized representative of STYLO. Failure to enforce any right or provision shall not constitute a waiver of future enforcement.
• Assignment. STYLO may assign or transfer its rights and obligations under these Terms to any party without prior notice or consent. The User may not assign, transfer, or delegate any rights or obligations, and accounts are non-transferable.
• Business Transfers. In the event of merger, acquisition, restructuring, or sale of assets, these Terms shall automatically transfer to the successor or acquiring entity, and the User agrees to remain bound by them without additional consent.
• Expenses. Each party shall bear its own costs in relation to these Terms, except where the User is obligated under an indemnification provision, in which case the User shall reimburse STYLO for reasonable legal, court, and investigation costs incurred.

28. Relationship with Xendit

• Designated Payment Processor. All payment transactions conducted through the Platform are processed by licensed third-party payment service providers, including Xendit or any successor provider designated by STYLO. STYLO is not a payment service provider, payment intermediary, electronic money issuer, or regulated payment institution.
• Independent User–Processor Relationship. The User’s payment relationship is established directly with the applicable payment processor and/or issuing bank. STYLO’s role is limited to providing technical integration, displaying available payment methods, and receiving payment status confirmations from the processor.
• No Liability for Payment Processing. To the fullest extent permitted by law, STYLO shall not be liable for payment processing failures, delays, declined transactions, unauthorized charges, data breaches occurring within the payment processor’s systems, currency conversion discrepancies, gateway fees, or any regulatory non-compliance attributable to the processor.
• Payment Disputes. Any dispute relating to unauthorized transactions, duplicate charges, fraud claims, chargebacks, or billing discrepancies shall be resolved directly between the User and the relevant payment processor and/or financial institution. STYLO has no obligation to independently investigate or intervene in such disputes.
• Card Data Security and PCI Compliance. Cardholder data security, PCI-DSS compliance, and safeguarding of payment credentials are the sole responsibility of the relevant payment processor. STYLO does not store full card numbers, CVV codes, PINs, or complete payment credentials, and does not directly process raw card data.
• Payment Reversals and Chargebacks. If a payment is reversed, clawed back, or invalidated by the processor or issuing bank for any reason, including fraud allegations or account closure, STYLO may suspend or terminate the User’s account, demand return of delivered Goods within a specified timeframe, and pursue recovery of outstanding amounts and related costs to the extent permitted by law.
• Indemnification for Payment Reversals. The User agrees to indemnify and hold harmless STYLO from losses, fees, penalties, administrative charges, or legal expenses arising from wrongful or bad-faith payment reversals or disputes initiated by the User.
• No Agency Relationship. Payment processors operate as independent contractors and are not agents, partners, or representatives of STYLO. They have no authority to bind STYLO, and the User may not assert agency-based claims against STYLO for acts or omissions of such processors.
• Processor Changes. STYLO reserves the right to add, remove, or replace payment processors at any time without prior notice. The User has no vested right to the continued availability of any specific payment gateway.