Frequently Asked Questions

Stylo is an innovative mobile application that combines fashion and technology to help you discover, try on, and shop for the perfect styles. Our app uses AI-powered features to provide personalized style recommendations and a seamless shopping experience.

Yes, Stylo is free to download and use. We offer in-app purchases for premium features and products. You can access basic features like style recommendations and browsing at no cost.

Stylo is available on both iOS and Android devices. You can download it from the App Store (iOS) or Google Play Store (Android). The app requires iOS 14.0+ or Android 8.0+ to function properly.

You can create an account by downloading the app and following the on-screen instructions. You can sign up using your email address or through your social media accounts (Google or Apple).

To reset your password, go to the login screen and tap 'Forgot Password'. Enter your registered email address and we'll send you a link to reset your password. The link expires after 24 hours.

Navigate to the 'Profile' section in the app, then tap the 'Edit' icon. From there, you can update your name, email, phone number, style preferences, and profile picture.

Browse our catalog, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), digital wallets (GoPay, OVO, Dana), and bank transfers. All transactions are secure and encrypted.

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can also track your order status in the 'Orders' section of the app or by visiting our tracking page.

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and with tags attached. To initiate a return, go to your order history and select the item you wish to return.

First, try closing and reopening the app. If the issue persists, check your internet connection and ensure you're using the latest version of the app. You can also try clearing the app cache or reinstalling the application.

We appreciate your feedback! You can report bugs or issues through the app's 'Help & Support' section or by contacting our support team directly at support@Stylo.com. Please provide as much detail as possible.

Yes, we take data security seriously. We use industry-standard encryption to protect your personal information and payment details. We never share your data with third parties without your consent.